Right at Home (RAH) uses checklists to inspect your units; to show what you did right as well as the correction items. The checkpoints that are in a correct condition provide a control variable in the equations for the RAH analytical reports that we provide to our builder clients. RAH checklists are created after a through review of your building plans to make sure that our inspections specific to your floor plans. Checklists help assure the consistency and increase the accuracy of the inspection data from your project across multiple inspections by multiple inspectors. Checklists help reduce the variance caused by different inspectors’ experience, abilities and attitude.

Right at Home pricing is based on the amount of checkpoints to be inspected and the photographs to be provided for each floor plan and not the square footage of your units. Right at Home accurately charges only for the amount of service that we provide.

RAH photographs each checkpoint that is in a correct condition (100%). Each of your units (receiving the inspection) will be photographed during each inspection type. Our method provides much more substantial evidence than a mere statistical sampling of some of the correct checkpoints within one of each floor plan type per phase. We realized that it only added 5 seconds to digitally photograph each correct checkpoint and adds virtually nothing to the cost of performing the inspection, so we provide them without additional charge. All photo’s appear on our website and Final Report as well.

Our exclusive Right at Home Process Report may be accessed by your new homeowners on our website if you wish. It shows them an exterior photo of each side of their home, grouped by the date of our last inspection of their unit. It does not allow them access to any other RAH photos or reports. The RAH Process Report displays what they would see by visiting your jobsite. These progress photos may reduce the amount of homeowner visits to your worksite and may increase your referral business.

Executive Alerts are activated when the specified number of days has expired without Right at Home receiving closure for the correction items on the Superintendent Report from your field staff. This alert can be provided to you by phone, fax or email. Correction item lists without closure are a very dangerous object in anyone hands. Our web based report can also show you the history of (open or closed) Executive Alerts from a project so you can see if a Superintendent or a specific Trade Partner has a habit of allowing these reports to become delinquent and risk the corrections items of being covered by the next stage of construction.

Right at Home offers an exclusive Repair Rating for each checkpoint. This rating is only our opinion, based on our estimators experience in reconstruction. It is our guestimate of what it would take to repair the checkpoint, only if it is discovered by Right at Home and corrected by the responsible trade partner during the original construction process. Our reports allow you to assess errors based on severity as well as quantity.

Trades Report – This report is printed and reviewed at the end of each site inspection and each Trade Partner is provided his or her own list of correction items. The exact location in the home and the proper construction condition of each item is clearly described in English or in Spanish. Brief construction instruction is provided on site.

RAH Identification stickers are used to pinpoint the areas in a unit that have correction items. We know that the spray paint on the walls and floors often write an unfavorable history of a unit and provide the plaintiffs experts a roadmap that leads to trouble for the builder. Once the corrections have been made, your staff removes the RAH ID stickers so no one need ever know about the mistakes. The RAH ID stickers also provide a very discrete and professional image so your new homeowners may not take notice of them.

Performance Reporting from Right at Home – These reports provide you with the information to analyze and evaluate the performance of a Superintendent or your Trade Partners on a single project or over several projects. You can oversee an entire division or you can “drill down” to review the errors that occur constructing a specific floor plan within one project or across several projects or different superintendents. The RAH Performance Reporting is available to you at any time through the RAH website and is updated as the inspections occur, usually within 24 hours of our inspections. You can see every checkpoint with its corresponding photo based on your CYA [Cover Your Assets] program. Every checkpoint identifies the RAH Repair Rating, which is our subjective assessment of the repairs required. You can now continually review your Trade Partners by the number of their mistakes as well as the subjective severity of the anticipated repairs. You can track how many days their corrections consume and watch to see who verifies their corrections. You can see what percentages of the same errors keep reoccurring. You can clearly see what is improving and what is not.

The Right at Home inspectors provide brief instruction at your job site so that the amount of re-occurring errors decreases and the speed of your construction schedule may increase. It is that simple and our reports will prove it to you. We will review the Superintendents Report at the end of each site visit and provide instruction to everyone that is available. We will help to train anyone who wants to increase his or her skill. Your trade partners, superintendents, project managers, design team, anyone who is on your project may receive brief construction instruction by our inspectors at your job site.

A RAH initial Field Orientation should include someone from your division’s senior staff, so it sends a clear message to your Superintendents and foremen of the major Trade Partners of your commitment toward their training and continuing improvement. Everyone learns what to expect from Right at Home staff regarding inspection techniques, instruction methods, field reports and executive alerts. Superintendents and Trade Partners learn that RAH inspectors are there to help instruct them and make sure that everything is completed correctly. Everyone learns what is expected from them. Right at Home endeavors to assure that everyone understands what is happening and why. Most people at your jobsite genuinely want to participate and contribute to their own construction education and your company’s quality assurance efforts.

Your quarterly superintendents meetings can include a Right at Home presentation of the data from various job sites in your division in an entertaining and informative session. Reviewing the reduction in re-occurring errors can be an enjoyable experience, or not.